At Aspen Peak Coffee Co., we're committed to delivering fresh, premium coffee right to your door. Because each order is freshly roasted before it ships, our process is a little different than other coffee products that sit for weeks or months on a warehouse shelf.
Shipping Policy
Order Processing
- Orders are typically roasted and prepared within 2–5 business days after your order is placed.
- During holidays or periods of unusually high demand, processing times may be slightly longer.
- Orders placed on weekends or holidays begin processing on the next business day.
Shipping Times
After your order has been roasted and packaged, shipping typically takes:
- Standard U.S. Shipping: 3–7 business days
- Delivery times may vary depending on your location, weather, and carrier delays.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Shipping Rates
Shipping to your United States address is always free. We do not offer international shipping.
Incorrect Shipping Address
Please verify your shipping address before completing your order. Aspen Peak Coffee Co. cannot be responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error after placing your order, contact us immediately. We'll do our best to update your information before your order is processed.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and, if applicable, photos of the damaged package so we can work with the shipping carrier to resolve the issue as quickly as possible.
Returns & Refunds
Fresh Coffee
Because coffee is a perishable food product, we are unable to accept returns on opened or unopened coffee unless there was an error with your order or the product arrived damaged.
If We Made a Mistake
If you received:
- The wrong coffee
- A damaged package
- A defective product
- An incomplete order
please contact us within 7 days of delivery. We'll gladly replace the item or issue a refund when appropriate.
Satisfaction Guarantee
Your satisfaction is important to us. If you're not happy with your purchase, please reach out. While we cannot accept returns of perishable products, we'll do our best to make things right.
How to Contact Us
For shipping questions, damaged orders, or return requests, please contact us with:
- Your name
- Order number
- A brief description of the issue
- Photos (if applicable)
We'll respond as quickly as possible to help resolve your concern.
Thank you for choosing Aspen Peak Coffee Co. We appreciate your support and look forward to being part of your daily coffee ritual.